Delivery & Returns information.

Flooring Village Prides itself on our Delivery & Returns service. If you have any questions please contact us below.

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Delivery is Free for orders over £300 including vat.

Delivery is Free for all Baelea & Berry Alloc Floors & Accessories.

Price Details
One Item £10

Two Items £20

Three Items or more £30

  • Delivery to kerbside only
  • Free on orders over £300
  • Free Delivery on All Baelea Floors
  • 2 – 3 working days

 

Price Details
£49.95 for one item or more
  • Delivery to kerbside only
  • 2 – 5 working days
  • Scottish Highland Postcodes: KW, IV, AB, PH, PA, KK, KY
  • No next day delivery available for Highlands

 

Next Day Delivery (order before 11am) £20 Available on the following floors; Baelea Concerto, Baelea Luxe, Victorian, Ceramic Aqua Ranges, Baelea Nature Parquet, Baelea Aqua Rigid Core, All Woodpecker Flooring, All Atkinson & Kirby Flooring.

Collect from our Burton on Trent showroom, open 6 days a week.
(Orders must be processed before collection can take place)

If you decide to return your order, you can return your order up to 30 days after the day of delivery for a full refund. Before returning, please contact our customer service team and they’ll supply you with all the information needed. Any returned goods must be complete, unused, unopened and in “as new” condition. Please ensure any goods being returned are packaged adequately to keep them safe on their journey. Unfortunately any items received that are damaged or not packaged correctly will not be accepted back into stock. It is your responsibility to pay for the return to Flooring Village.

We are also happy to accept back any flooring or accessories left over after completing your installation for a 30% restocking fee. To do this, please contact our customer service team who will be able to assist you.

Please contact our team on 01283 547 528 or email Returns@Flooringvillage.co.uk.

The premium returns service only applies if a premium sample has been purchased.

If you decide to return your order, Flooring Village will organise & cover the cost of any Mainland UK Return, we do not offer this to Highlands and other delivery areas and our standard return terms apply. You can return your order up to 30 days after the day of delivery for a full refund. Any returned goods must be complete, unused, unopened and in “as new” condition. Please ensure any goods being returned are packaged adequately to keep them safe on their journey. Unfortunately any items received that are damaged or not packaged correctly will not be accepted back into stock. You will also need to ensure the flooring is adequately packaged on a pallet and we must stress, the order is still your responsibility until we receive it back to our depot.

Please contact our customer service team and they’ll supply you with all the information needed.

Premium returns to not apply to part order returns. Standard return terms apply for part order returns.

We aim to refund customers within 14 days after receiving goods back in our warehouse, or in the case of orders cancelled before dispatch, as soon as we receive written confirmation of your intention to cancel your order.

All deliveries are kerbside (you’ll need to carry goods into your property) and can be made on anything from a van to an 18 tonne lorry, so it is assumed that the delivery address will be easily accessible for any large vehicle. Please be aware most of our shipments will be on a pallet and this will be left with you at the point of delivery. If access is likely to be a problem please inform us at the time of order to discuss alternative delivery options.

Deliveries are between 8am to 6pm, unless agree otherwise. ETA’s are not currently guaranteed but please contact our team and we hopefully can obtain one for you.

All customers are notified of a delivery date by email, a minimum of 48 hours prior to the delivery.

If your order arrives as arranged but we’re unable to deliver because there’s nobody home, the goods are refused, there’s inadequate help available, or the order is changed/cancelled within 48 hours of your delivery, you will be liable for any additional costs incurred for the goods being returned. The return delivery charge for failed deliveries is £45.00.

If you do not collect the goods from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from our store, we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract.

It is important to check the packages for any visual damage to the goods and sign for your order on arrival. In the rare event that you receive damaged goods or there are missing items, please make sure it is noted on the courier’s paperwork. If you are not able to inspect the goods at the point of delivery, we strongly suggest that you contact us directly and as soon as possible to make sure we are aware of the problem so that we can resolve it swiftly.

Covid-19 Alert: “For deliveries to the home, please note, following the government’s advice concerning social distancing, to minimise the risk of Covid-19 infection, we will not be requesting proof of delivery (POD) are signed. We’ll now be taking names and, where appropriate, pictures of the goods being delivered as proof of delivery and receipt of the shipment”

  1. We strongly advise against booking installers until goods have been received and checked as, regrettably, we cannot be held responsible for any consequential losses.
  2. Our deliveries are made to Kerbside only, this means the nearest access point. This is at the drivers descretion. Please ensure somebody is able to assist with the unloading of the order.